Customer Service

The Customer Service Department of the City of Acworth, located in the parking lot entrance of City Hall in Downtown Acworth, provides support to customers of Acworth Power and Sanitation, and is responsible for billing, taking payments, processing new service requests and resolving problems. They also administer the city's business license program and assist with property tax questions. It consists of a manager, two billing clerks, four customer service reps and a tax administrator.

Forms of payment accepted are cash, check and credit cards, and online bill pay is available for a minimal fee. As a convenience to our customers, we offer Electronic Draft, which automatically deducts your Acworth Power and/or Sanitation balance from your checking or savings accounts every month on the due date. This eliminates late fees and is extremely easy to sign up. Please contact our Customer Service Department at 770-917-8903 or click the electronic draft link located on this page. Our friendly staff is available to assist you Monday through Friday from 8:00 am until 5:00 pm. There is also a Drop Box located outside our entrance available for your checks or money orders that is checked once a day at 8:00 am.

How do I set up power/sanitation service?
Please click here to download service application and send to "customerservice@acworth.org". Applications can also be taken over the phone at 770-917-8903 between the hours of 8:00 and 5:00 Monday-Friday excluding holidays.

Residential accounts require a minimum deposit of $100 and Commercial accounts are based on the average monthly bill at the service location with a minimum of $150.00, which will be placed on the first bill unless due to prior history, prepayment is required. Customers who authorize a credit check for a small fee and receive a score of 850 or higher will have their power deposit waived.

Sanitation accounts require a $60 cart deposit for each container, which holds 95 gallons. Each container is assigned a serial number and records are kept to show the one assigned to your address. Additional carts are available for an extra $10.75 per month plus extra $60 deposit. Residential collection of household garbage and yard debris is one day a week, which will be given to you at the time the service is established. Large item pickups are available for $20 per item and performed on Thursdays, but need to be scheduled at least one business day in advance by contacting customer service.

Can I make payment arrangements?
Payment arrangements can be made in writing at the Customer Service center or over the phone if the customer agrees to become current within 30 days. If an arrangement is broken, the customer’s power will be disconnected and they will be ineligible for any more arrangements.

Do you offer budget billing?
Not at the present time.

Why am I required to have Acworth sanitation?
Per Sec. 78-3 of the Acworth City code, for the health, safety, and welfare of the citizens of the city, all single family and two family dwellings shall be required to have solid waste collection service provided by the city. All residents are required to pay a monthly sanitation fee.

Does the City pick up large items?
Yes. Large items consist of furniture/appliances weighing over 50 lbs, and can be scheduled for pickup by calling customer service at 770-917-8903. There is a $20 charge per item, which will appear on your next bill. Appliances containing refrigerant must have it withdrawn and properly tagged by a certified technician before collection.

Additional Fees
Same day service for new customer (called in before 2:00pm): $40
Application fee: $25